Melissa R. Margulies

Melissa R. Margulies serves as the firm's Client Service and Professional Development Counsel. In this role, Melissa seeks feedback from clients regarding the firm's service and how the firm can continue to provide the highest-quality representation to our clients. Also, Melissa seeks feedback from clients after significant matters conclude. We value our clients' views about what went well in a particular matter, what could have been improved, and how we can increase the value that our clients receive. Melissa uses the feedback to guide the lawyers on exceptional client service, often including client satisfaction improvement.

Melissa developed the firm's Strategic Account Management (SAM) program. She oversees numerous SAM teams that have been formed around clients of the firm, with a focus on fostering, enhancing, and expanding our trusted relationships. The teams work collaboratively, across disciplines, to understand our clients' businesses and what the firm can do to help our clients achieve their goals.