As Ballard Spahr’s Director of Technology Innovation, Lisa Mayo Haynes guides the firm’s development and implementation of innovative technology-driven solutions that enhance efficiency and deliver tangible value to clients.
Lisa is an award-winning, ITIL Foundations-certified executive with more than 20 years of management experience in the law firm innovation space. Her experience encompasses the full spectrum of data literacy and emerging technology—including data analytics, artificial intelligence, business intelligence, and generative AI.
Lisa’s leadership has been instrumental in positioning Ballard Spahr’s Client Value and Innovation (CVI) Team at the forefront of legal operations innovation and client service within the firm and the legal industry. Under her direction, the CVI Team works with the firm’s lawyers and their clients to create user-friendly technology applications with visual and chat-enabled interfaces, intuitive logic, and other cutting-edge features.
Services
Professional Highlights
Professional Activities
ALAS Data Consultation – Attorney's Liability Assurance Society, Member, 2019-present
Recognition & Accomplishments
Corporate Counsel, Women of Influence, Power, and Law, Innovative Leadership – Law Firms, 2024
Financial Times, Law Firm Intrapreneur Finalist, 2024
Financial Times, Innovation in Knowledge and Data Finalist, 2023
Financial Times, Innovation in Data and Analytics Finalist, 2021
The American Lawyer, Legal Services Innovation Industry Award Finalist, 2021
Speaking Engagements
Lisa is a frequent speaker at events hosted by prestigious organizations such as Baretz+Brunelle, UniCourt, ILTA, ALAS, Legal Value Network, and the Financial Times.
Board Memberships & Community Service
Connecting With the Community – Ballard Spahr Affinity Group, co-chair, 2021-present
Philadelphia Reads, program volunteer, 2015-2020
“The Bridges” high school student mentoring program, past participant and speaker, 2003-2004
School Lane Charter School, Board of Trustees Member and Board Treasurer, 1998-2003
Publications
Lisa is a widely published author in multiple blogs and legal technology periodicals.
“Data Literacy – What Is it and Why Should Your Company Care,” CIO Review, October 2023
Credentials
Education
The Wharton School, Aresty Institute of Executive Education (Business Analytics 2022)
Gartner Executive Programs (Gartner Academy for Leadership Development Certification 2013)
Learning Tree (ITIL v3 Foundations Certification 2010)
Learning Tree (ITIL v2 Foundations Certification 2006)
Computer Learning Center (Associate’s Degree, Computer Programming, 1987)
Computer Learning Center (Associate’s Degree, Computer Operations, 1986)