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A Close Look at the CFPB’s Mortgage-Related Exam Findings in Summer 2020 Supervisory Highlights

by the Consumer Financial Services Group
September 24, 2020
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Mortgage origination and servicing continue to be a CFPB supervisory focus. We review the CFPB’s findings involving the following areas and discuss the findings’ compliance implications: redlining based on nonbank lenders’ advertising practices, improper consideration of applicants’ public assistance income in determining eligibility for mortgage modifications, and violations of servicing requirements relating to providing periodic statements to certain consumers in bankruptcy, force-placed insurance, escrow accounts, and servicing transfers.

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