Ballard Spahr's never-ending aim is to form remarkable alliances with clients.
Ballard Spahr is committed to helping clients achieve success, as they define it. Instead of making assumptions about their definitions of success, the quality of our representation and service, and the simple experience of interacting with our lawyers, we ask clients directly.
Since its inception in 2008, the Ballard Spahr Client Interview Program has resulted in invaluable feedback from hundreds of clients. The program is managed by Melissa Margulies, the firm's full-time Client Service and Professional Development Counsel, who travels throughout the country to meet clients one on one, not only for feedback on legal work and services but also for thoughts on future needs and business trends. We do this so we can more effectively anticipate issues, align resources, and provide sets of solutions for clients, with real value. The interview is a conversation, with qualitative exchange that benefits both the clients and us—not a quantitative survey approach where a "yes" or "no" ends the query.
Clients tell us that the paramount qualities they seek in outside counsel are responsiveness and quality of work. Also, they have shared with us that their Ballard lawyers exceed their expectations when it comes to both. We are fortunate to serve these clients and, just as importantly, to know they are satisfied.